This Privacy Policy explains how Rubbish Clearance Twickenham collects, uses, stores and protects your personal data when you use our rubbish removal and related services. It applies to all Rubbish Clearance Twickenham customers in our service area, including people who make enquiries, book services, or otherwise interact with us by phone, email, online forms, or in person.
Rubbish Clearance Twickenham is committed to complying with applicable data protection law, including the United Kingdom General Data Protection Regulation and the Data Protection Act 2018. We only process personal data in a lawful, fair and transparent manner and we take appropriate steps to keep your data secure.
Rubbish Clearance Twickenham is a rubbish removal service provider operating in the Twickenham area and surrounding locations. For the purposes of data protection law, we are the controller of your personal data, meaning we decide how and why your data is processed.
If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise your data protection rights, you can contact us using the contact details provided on our main customer communications such as invoices or booking confirmations.
We collect personal data that is necessary for us to provide our services, manage our business, and meet our legal obligations. The types of personal data we may collect include:
Identification and contact details, such as your full name, address, telephone number, email address, and where relevant, company name and job title. Service and account information, such as details of the property or site where the rubbish is to be collected, access instructions, preferred dates and times, and records of services we have provided to you. Financial and payment information, such as payment confirmations, partial card details where this is necessary for processing a transaction, and records of invoices and payments. Communications, such as emails, text messages, call notes and enquiry forms, including any feedback or complaints you share with us. Technical information, such as details about how you access our online forms or digital services, including the device or browser type and basic usage data, where this is relevant and proportionate.
We do not intentionally collect special category data such as health information, racial or ethnic origin or similar sensitive data. Please avoid including such information when you contact us unless it is strictly necessary, for example to explain access requirements for a vulnerable person at a property.
We collect personal data in the following ways:
Directly from you when you contact us by phone, email, text message, online form, social media or in person, for example to request a quote or book a collection. Through our delivery of services, including details noted by our staff when they attend your property or site. From third parties where lawful, for example where a landlord, managing agent, business client or another authorised person provides your contact details so that we can arrange a collection or access a property. From basic technical interaction with our online services, such as logs created when you submit an online enquiry form.
We only process your personal data where we have a lawful basis to do so under data protection law. Depending on the context, we may rely on one or more of the following lawful bases:
Contract: We process your data where it is necessary to enter into a contract with you or to perform a contract for services, including providing quotes, confirming bookings, carrying out collections, and issuing invoices and receipts. Legal obligation: We process certain data because we are required to do so by law, for example to comply with tax and accounting obligations or waste management regulations. Legitimate interests: We process data where it is necessary for our legitimate business interests and where these are not overridden by your rights and freedoms. This may include managing our operations, scheduling staff and vehicles, improving our services, preventing fraud, and handling enquiries, feedback and complaints. Consent: In limited circumstances we may rely on your consent, for example where we send you specific types of marketing communications by email or text. Where we rely on consent, you can withdraw it at any time.
We use the personal data we collect for the following purposes:
To respond to your enquiries and provide information about our services. To create and manage your bookings, schedule collections and carry out rubbish clearance and related services. To issue quotes, invoices, receipts and statements, and to process payments. To manage our relationship with you, including dealing with feedback, queries and complaints. To manage our business operations, including staff scheduling, vehicle routing and health and safety management. To comply with legal and regulatory requirements, including record keeping for tax, waste transfer and other compliance obligations. To protect our rights, property and safety, and that of our staff, customers and the public, for example in relation to fraud prevention and dispute resolution. To conduct basic analysis of how customers use our services so we can improve how we operate and communicate.
We do not sell your personal data. We may share your data with trusted third parties where this is necessary and lawful, including:
Service providers who act as data processors and who provide services such as payment processing, booking or scheduling systems, email and text messaging platforms, customer relationship management tools, accounting support, waste processing or disposal partners, and secure data storage and IT support. Professional advisers such as accountants, auditors or legal advisers, where necessary to obtain professional advice or meet our legal obligations. Public authorities and regulators, law enforcement or other third parties where required by law or where necessary to protect our rights or the rights of others.
Where we use processors, they are only allowed to process your personal data on our instructions, must keep it confidential and must implement appropriate security measures.
Some of our service providers may process personal data in countries outside the United Kingdom. Where we transfer your data internationally, we take steps to ensure that appropriate safeguards are in place, such as using standard contractual clauses or relying on an adequacy decision, so that your data remains protected to a standard essentially equivalent to UK law.
We keep your personal data only for as long as is reasonably necessary to fulfil the purposes described in this Privacy Policy and to meet our legal, accounting and reporting requirements.
In general, we keep core customer, booking, invoice and payment records for up to six years after the end of our relationship with you, in line with tax and accounting rules. Records linked to complaints, disputes or legal matters may be kept for longer where necessary. Routine enquiry records may be kept for a shorter period where no service is booked.
When data is no longer needed, we securely delete, anonymise or otherwise dispose of it in a safe and irreversible manner.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include limiting access to personal data to staff and processors who need to know it, using secure systems for storing and transmitting data, and training staff on data protection responsibilities.
While we take reasonable steps to protect your personal data, no method of transmission or storage is completely secure. You should also take care when sharing your information with us, particularly via email or online forms, and contact us promptly if you suspect that any data relating to you has been compromised.
Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions, exceptions or limitations. They include:
Right of access: You can request a copy of the personal data we hold about you and information about how we process it. Right to rectification: You can request that we correct or complete any inaccurate or incomplete personal data we hold about you. Right to erasure: In certain circumstances, you can request that we delete your personal data. Right to restriction of processing: You can ask us to restrict the way we use your data in certain situations. Right to data portability: Where we process your data on the basis of consent or contract and by automated means, you can request that we provide your data in a structured, commonly used and machine readable format or transfer it to another controller where technically feasible. Right to object: You can object to our processing of your personal data where we rely on legitimate interests, including for any direct marketing activities. Rights relating to consent: Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing before consent was withdrawn.
If you wish to exercise any of these rights, please contact us using the contact details on our customer documentation. We may need to verify your identity before responding to your request. We aim to respond within one month, or within any extended period permitted by law for complex or multiple requests.
You also have the right to lodge a complaint with the UK data protection regulator, currently the Information Commissioners Office, if you are unhappy with how we have handled your personal data. We would, however, appreciate the chance to deal with your concerns first, so please contact us in the first instance.
We may use your contact details to send you information about our services that we believe may be of interest to you, in line with data protection and electronic marketing laws. Where required, we will only send you such communications if you have opted in or otherwise given your consent.
You can ask us to stop sending you marketing communications at any time by following the unsubscribe instructions in our messages or by contacting us directly. We will still send you important service and administrative messages where necessary, for example about a scheduled collection or an invoice.
We may update this Privacy Policy from time to time to reflect changes in our services, our business practices or applicable law. When we make material changes, we will take reasonable steps to bring the update to your attention, for example by highlighting changes in our customer communications.
We encourage you to review this Privacy Policy periodically to stay informed about how Rubbish Clearance Twickenham uses and protects your personal data. This Privacy Policy applies to all Rubbish Clearance Twickenham customers in our service area and is effective from the date it is last updated.
Privacy Policy for Rubbish Clearance Twickenham explaining how customer data is collected, used, shared and protected in line with UK GDPR and data protection law.
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