Rubbish Clearance Twickenham
Read the service terms and conditions for Rubbish Clearance Twickenham, covering bookings, payments, cancellations, liability, waste regulations and governing law in the UK.
Get a quoteRubbish Clearance Twickenham Service Terms
These Terms and Conditions set out the basis on which Rubbish Clearance Twickenham provides waste removal and related services. By booking a collection or using any of our rubbish clearance services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Company means Rubbish Clearance Twickenham, the provider of waste removal and related services.
1.2 Customer means any individual, business or organisation that books or uses the services of the Company.
1.3 Services means rubbish clearance, waste collection, removal, loading, sorting, transportation and disposal services, as well as any related services that the Company agrees to provide.
1.4 Booking means a confirmed request by the Customer for the Company to provide Services at a specified time, date and location.
1.5 Waste means any items, materials or rubbish presented by the Customer for collection, removal or disposal as part of the Services.
1.6 Hazardous Waste means waste that is classified as hazardous, special or controlled under relevant UK legislation, including but not limited to chemicals, asbestos, medical waste, solvents and certain electrical items.
2. Scope of Services
2.1 The Company provides rubbish clearance and waste collection services for domestic, commercial and trade Customers within its designated service area. The specific Services to be provided will be agreed at the time of Booking.
2.2 The Company will use reasonable care and skill in providing the Services and will seek to carry out collections in a safe and efficient manner.
2.3 The Company reserves the right to refuse to collect any Waste that it reasonably believes is not suitable for collection, is unsafe to handle, or is prohibited by law or regulation.
3. Booking Process
3.1 Customers may request a Booking by telephone, email, online form or other methods made available by the Company from time to time.
3.2 At the time of Booking, the Customer must provide accurate and complete information, including but not limited to:
a) The collection address and access details.
b) A description of the type and approximate volume or weight of Waste.
c) Any relevant information about parking, loading restrictions or access limitations.
3.3 Any quotation provided by the Company prior to attending the site is based on the information supplied by the Customer. If the Waste presented or access conditions differ materially from the description provided, the Company reserves the right to amend the price or decline to carry out the Services.
3.4 A Booking will be confirmed when the Company issues a confirmation by telephone, email or other written communication, or when the Customer has given verbal assent to proceed and a collection time has been agreed.
3.5 The Customer is responsible for ensuring that someone with authority is present at the collection address at the agreed time to grant access, confirm the Waste to be collected and approve any variations in the Services or price.
4. Pricing and Quotations
4.1 The Company may provide an estimated price based on the information supplied at the time of enquiry. Final prices are usually confirmed upon arrival when the team can inspect the Waste and access conditions.
4.2 Prices are typically based on a combination of factors including volume of Waste, weight, type of items, labour required, loading time, recycling or disposal fees, and any additional services requested.
4.3 If, upon arrival, the volume, type of Waste or access conditions differ from those described at the time of Booking, the Company will explain any necessary price changes before commencing the work. If the Customer does not accept the revised price, the Company may cancel the Booking, and a call-out charge may apply where previously notified.
4.4 All prices are quoted in pounds sterling and, unless expressly stated otherwise, are exclusive of any applicable taxes which will be charged at the prevailing rate.
5. Payments and Invoicing
5.1 Payment is due in full upon completion of the Services unless alternative credit terms have been agreed in writing in advance.
5.2 The Company accepts various forms of payment, which may include cash, debit or credit card, bank transfer or other methods notified to the Customer at the time of Booking or collection.
5.3 Where payment is made by card, the Customer authorises the Company to process payment for the agreed amount at the time of or immediately following completion of the Services.
5.4 For business Customers with approved credit accounts, payment must be made within the agreed payment terms stated on the invoice. If no specific terms are stated, payment is due within 14 days of the invoice date.
5.5 The Company reserves the right to charge interest on overdue invoices at the statutory rate applicable to late payments, together with any reasonable costs incurred in recovering the debt.
6. Cancellations and Rescheduling
6.1 The Customer may cancel or reschedule a Booking by contacting the Company using the methods provided at the time of Booking.
6.2 If the Customer cancels more than 24 hours before the scheduled collection time, no cancellation fee will usually apply, unless specific arrangements have been agreed which state otherwise.
6.3 If the Customer cancels within 24 hours of the scheduled collection time, or fails to provide access to the property or Waste at the agreed time, the Company reserves the right to charge a reasonable cancellation or call-out fee to cover administration, travel and any lost time.
6.4 The Company will make reasonable efforts to attend at the agreed date and time, but all times are estimates and may be subject to change due to traffic, weather, operational issues or other circumstances beyond its control. In such cases, the Company will contact the Customer to agree a revised time or date. The Company will not be liable for any loss arising from reasonable delays or the need to reschedule.
7. Access, Parking and Customer Responsibilities
7.1 The Customer must ensure that the Company has safe and reasonable access to the collection point, including suitable parking for the collection vehicle as close as practicable to the Waste.
7.2 Any parking fees, permits or fines arising from inadequate information or instructions provided by the Customer may be charged to the Customer.
7.3 The Customer must ensure that the Waste to be collected is clearly separated from items that are not intended for removal. The Company does not accept responsibility for removing items that the Customer failed to identify clearly as not being Waste.
7.4 The Customer must inform the Company in advance of any potential hazards at the property, such as unsafe structures, aggressive animals, restricted access, or hazardous materials.
8. Waste Types and Prohibited Materials
8.1 The Company provides general waste collection services and aims to separate and recycle waste where reasonably practicable.
8.2 The Company is not obliged to remove Hazardous Waste or materials that require specialist handling or permits, such as asbestos, certain chemicals, medical waste, gas bottles, explosives or liquids, unless explicitly agreed in writing.
8.3 If Hazardous Waste or prohibited materials are discovered during the collection, the Company may refuse to remove them, adjust the price to allow for specialist handling, or terminate the Services without liability.
8.4 The Customer warrants that the Waste presented for collection is not hazardous or dangerous to handle and is in compliance with applicable laws. The Customer will be responsible for any costs, claims or losses incurred by the Company as a result of a breach of this warranty.
9. Waste Handling and Environmental Compliance
9.1 The Company will handle, transport and dispose of Waste in accordance with relevant UK waste management legislation and regulations, including the duty of care requirements for controlled waste.
9.2 Waste collected will be taken to licensed facilities for recycling, recovery or disposal. The Company will endeavour to maximise recycling and minimise landfill wherever commercially and operationally reasonable.
9.3 The Customer acknowledges that ownership of the Waste transfers to the Company once it has been loaded onto the Company vehicle, and that the Company may sort, segregate, recycle or dispose of the Waste at its discretion, subject to legal requirements.
10. Liability and Damage
10.1 The Company will exercise reasonable care when carrying out the Services. However, the Customer acknowledges that the process of removing bulky waste, furniture and rubbish can carry a risk of minor cosmetic damage to floors, walls, paths or fixtures, particularly where access is tight. The Customer should take reasonable steps to protect surfaces and items that may be vulnerable.
10.2 The Company will not be liable for minor or cosmetic damage arising from the normal and careful performance of the Services, or where access is restricted and the Customer has agreed to proceed despite a heightened risk of damage.
10.3 The Company will not be liable for any loss or damage arising from:
a) Inaccurate, incomplete or misleading information provided by the Customer.
b) The Customer failing to separate Waste from non-Waste items or failing to identify items not to be removed.
c) Any pre-existing defect, weakness or condition of the property, structure or items being removed.
10.4 To the fullest extent permitted by law, the Company excludes liability for any indirect or consequential loss, loss of profits, loss of business, or loss of opportunity suffered by the Customer in connection with the Services.
10.5 The total liability of the Company for any claim arising out of or in connection with the provision of the Services, whether in contract, tort or otherwise, shall not exceed the total amount paid or payable by the Customer for the Services to which the claim relates, except where such limitation is not permitted by law.
10.6 Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded under applicable law.
11. Insurance
11.1 The Company maintains appropriate insurance cover in respect of its legal liabilities arising from the provision of the Services, in line with industry standards.
11.2 The existence of such insurance does not extend or increase the Companys liability beyond that set out in these Terms and Conditions.
12. Complaints
12.1 If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as reasonably possible, providing details of the issue and any supporting information.
12.2 The Company will investigate complaints in a fair and timely manner and, where appropriate, seek to agree a resolution with the Customer. This may include re-attending the site, providing a partial refund or other reasonable remedy, depending on the circumstances.
13. Data Protection and Privacy
13.1 The Company will collect and process personal data about Customers for purposes including handling enquiries, managing Bookings, delivering Services, processing payments and maintaining records.
13.2 The Company will take reasonable steps to keep personal data secure and will not sell or share Customer data with third parties except where necessary to provide the Services, comply with legal obligations, or where the Customer has given consent.
14. Changes to Terms and Conditions
14.1 The Company may amend these Terms and Conditions from time to time to reflect changes in law, regulation, operational practices or business requirements.
14.2 The version of the Terms and Conditions applicable to any particular Booking will be the version in force at the time the Booking is confirmed. Customers are advised to review the Terms and Conditions periodically.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.
16. General Provisions
16.1 If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court of competent jurisdiction, such provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, nor shall any single or partial exercise preclude any further exercise.
16.3 The Customer may not assign or transfer any of its rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where necessary for the efficient provision of the Services.
16.4 These Terms and Conditions, together with any written confirmation or agreement relating to a specific Booking, constitute the entire agreement between the Company and the Customer in respect of the Services and supersede all previous understandings or agreements, whether written or oral.
